Return & Exchange
Exchange Policy
- Conditions: Products may be exchanged within 7 days of purchase if faulty, damaged, or missing. (you need to provide parcel opening video proof otherwise your case will be rejected-compulsory).
- Out-of-Stock: Customers have to select an alternative item if the desired product is out of stock.
- Courier Charges: Customers bear courier charges for dispatching parcels for exchange.
- Dispatching Procedure: Share the courier slip immediately upon dispatching the product via WhatsApp to prevent delays.
- Courier Exchanges: Courier now offers replacement services; customers need to share a packing video (via WhatsApp) of items for exchange. Charges of 540/- will be applied for COD/online deposit.
- Eligibility: Exchange requests must be made within 3 days of delivery.
- Exclusions: Exchanges requested outside the specified time frame or for products damaged due to use, tampering, or missing components are not supported.
- Replacement: Defective/faulty/damaged items will be replaced.
- Sale items: Items purchased on the sale can be exchanged but customer have to bear expenses of the deliveries for both ends.
Return for a Refund
- Policy: refund voucher will be issued with validity of 30 days, no cash refunds.
- Address for Return: For Address Contact: 03034070779.
- Refund Process: issuing voucher can take upto 3 business days deducting a Rs 220 charge.
- Customer Expense: Customers bear the expense of sending the parcel to the TRACE warehouse.
- SALE ITEMS: Sale items are not refundable, only can be exchanged.